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Last updated: 2026-03-11

Terms of Service for the Hungry Eyes Platform

Effective date: March 11, 2026

These Terms of Service set out the rules for using the Hungry Eyes platform available at https://hungryeyes.ai, including the conditions for the provision of electronic services within the meaning of Polish law on electronic services.

1. Definitions

1.1. Guest means a person using a Restaurant's publicly available menu via QR code or link, without creating an Account and without making any payment.

1.2. Account means the User's account on the Platform, created after Registration and e-mail activation, enabling access to the Dashboard.

1.3. Consumer means a natural person entering into a legal transaction with the Service Provider which is not directly related to that person's business or professional activity.

1.4. Dashboard means the part of the Platform available after logging in, used to manage the Restaurant, menu, QR materials, Subscription, and analytics.

1.5. Platform means the Hungry Eyes SaaS web service (multi-tenant) enabling the creation, management, and publication of digital restaurant menus based on QR codes.

1.6. Privacy Policy means the document setting out the rules for processing personal data in connection with the Platform.

1.7. Sole Trader with Consumer Rights means a natural person entering into the Agreement directly related to their business activity where the Agreement is not of a professional nature for that person.

1.8. Terms means these Terms of Service.

1.9. Restaurant means a hospitality profile created on the Platform by the User, including identification data, descriptive information, and a public menu.

1.10. Premium Subscription means paid access to the Platform's premium functionality under a selected Plan during a Billing Period.

1.11. Stripe means the external payment service provider processing Premium Subscription payments.

1.12. Premium Content means paid Platform functionality available after logging in to the Dashboard, including in particular management of the Restaurant, QR materials, Subscription, and analytics.

1.13. User Content means any content entered into the Platform by the User, including names, descriptions, photos, prices, allergen information, and dietary tags.

1.14. Free Content means Platform functionality available free of charge without logging in, including in particular the Restaurant's public menu available via link or QR code.

1.15. Agreement means the agreement for the provision of electronic services entered into between the Service Provider and the User or Guest, the content of which is defined by these Terms.

1.16. Service means electronic services provided by the Service Provider through the Platform.

1.17. Service Provider means the entity operating the Platform:

Service Provider Details
Name MAREK OMIOTEK
Legal form sole proprietorship
Address ul. Willowa 9A/26, 23-400 Biłgoraj, Poland
Tax ID (NIP) 9182102974
Registration number (KRS/CEIDG) entered in CEIDG
Contact e-mail [email protected]
Platform address https://hungryeyes.ai

1.18. User means a natural person, legal person, or organisational unit with legal capacity, operating a Restaurant and using the Platform after Registration; an Account may include OWNER and STAFF roles.

2. General provisions

2.1. These Terms are made available free of charge before the conclusion of the Agreement, in a way that enables their acquisition, reproduction, and storage.

2.2. Use of the Platform requires acceptance of these Terms and the Privacy Policy. Acceptance is recorded in the system together with the date, time, and technical device data for evidentiary purposes.

2.3. The Platform is intended primarily for entities operating in the hospitality industry. Provisions concerning Consumers apply only if the User qualifies as a Consumer or a Sole Trader with Consumer Rights.

2.4. These Terms apply accordingly to services provided free of charge to Guests, taking into account the nature of those functionalities.

3. Scope and nature of the Service

3.1. The Platform enables Users, in particular, to create and configure a Restaurant profile, manage menu categories and items, add branding, generate QR materials, and access an analytics dashboard.

3.2. A Guest may browse the Restaurant's public menu without logging in, filter by categories and dietary tags, and express likes for menu items. Likes may be limited to one like per device based on a pseudonymised technical identifier.

3.3. The Platform is not a POS system, does not intermediate order placement or Guest payments, and is for informational purposes only.

3.4. The Restaurant's public menu is available via link or QR code. The User acknowledges the public nature of the information and User Content published in the menu.

3.5. The Service Provider may periodically make experimental, test, or beta-labelled functionality available.

3.6. Beta features may operate unstably, contain errors, be functionally limited, or be withdrawn at any time. Use of beta features is at the User's own risk, subject to rights arising from mandatory law.

4. Technical requirements

4.1. To use the Platform, the following are required: a device with Internet access, an up-to-date web browser supporting JavaScript and cookies, and an active HTTPS connection.

4.2. The Service Provider applies technical measures to protect the security of the services, including TLS/HTTPS encryption, access control mechanisms, and infrastructure safeguards.

4.3. Cookies and similar technologies may be used in connection with the Platform in accordance with the Privacy Policy.

5. Registration and User Account

5.1. Creating an Account requires providing an e-mail address and setting a password that meets the minimum security requirements defined by the Platform.

5.2. During Registration, the User must tick the checkbox accepting the Terms and the Privacy Policy. Acceptance is recorded in an audit log, including the IP address, browser identification (User-Agent), and the date and time of acceptance.

5.3. After Registration, the User receives a verification e-mail. The Account is activated after confirming the e-mail address by clicking the link in the message.

5.4. The Agreement for the provision of electronic services in respect of services requiring an Account is concluded upon successful Account activation referred to in section 5.3.

5.5. For free browsing of Free Content by a Guest, the Agreement is concluded when the Guest starts using that functionality.

5.6. One Account is assigned to one Restaurant. Additional Restaurants require separate Accounts unless the Service Provider makes another solution available.

5.7. The User is responsible for maintaining the confidentiality of login credentials and for actions taken in the Dashboard by persons to whom the User has granted access. The User should immediately inform the Service Provider of any suspected unauthorised access to the Account.

5.8. The Service Provider enables Account access recovery through an e-mail password reset procedure.

6. Free Content and Premium Content

6.1. Free Content includes in particular the Restaurant's public menu available to Guests without creating an Account and without charge.

6.2. Premium Content includes paid functionality available after logging in to the Dashboard, including in particular management of the Restaurant profile, menu, branding, QR materials, analytics, and Subscription.

6.3. The scope of available premium functionality may depend on the selected Plan, payment status, and the current billing cycle.

7. Premium Subscription, payments, and billing

7.1. Use of Premium Content is paid and provided in the Premium Subscription model. Guests use Free Content free of charge.

7.2. Monthly and yearly billing cycles are available. The currently available plan is BASIC. The billing currency is determined in Stripe depending on payment settings.

7.3. Payments are handled by Stripe as an external payment operator. The Service Provider does not store the User's payment card data. Only technical Subscription data is stored in the Service Provider's systems, in particular Stripe customer and subscription identifiers, status, and billing period dates.

7.4. The Premium Subscription fee is charged in advance for the selected Billing Period. The Subscription renews automatically for the next Billing Period unless the User cancels it before the end of the current Billing Period.

7.5. If payment fails or Stripe marks the Subscription as overdue, the Service Provider may temporarily restrict access to Premium Content until the outstanding amount is settled.

7.6. Applicable law governs the issuance of sales documents. The Service Provider may require billing details and specific declarations in the Dashboard or in Stripe.

7.7. The Platform may use third-party services, in particular cloud infrastructure providers, payment providers, e-mail providers, and analytics or security tools. Use of such services may be subject to separate terms of those providers.

8. Subscription cancellation, purchase restoration, and refunds

8.1. The User may cancel the Premium Subscription in the Dashboard at any time. Cancellation disables automatic renewal and takes effect at the end of the current Billing Period.

8.2. After the Premium Subscription ends, the Restaurant's public menu may be disabled. The Service Provider may apply a configurable grace period and send e-mail notifications about the upcoming expiration of access.

8.3. In the event of technical issues assigning a paid Premium Subscription to the User's Account, the User may contact the Service Provider to restore access after the transaction data has been verified in the Service Provider's systems or in Stripe.

8.4. Payment refunds, where the User is entitled to them, are made in accordance with mandatory law, the payment operator's rules, and the provisions concerning the right of withdrawal from the Agreement.

8.5. The Service Provider may provide promotional codes, including codes activating a trial period. The conditions of a code, including its duration, scope, and limitations, are communicated at the time the code is made available. Unless the code conditions provide otherwise, promotional codes cannot be combined and are not exchangeable for cash.

8.6. The Service Provider may refuse to apply a promotional code or revoke its effect in the event of a justified suspicion of abuse, circumvention of rules, or conduct contrary to these Terms.

9. Rules for using the Application

9.1. The User undertakes to use the Platform in accordance with law, these Terms, and accepted standards of conduct.

9.2. The User undertakes to provide accurate and up-to-date data during Registration and in the Restaurant profile, ensure that User Content complies with law, and refrain from actions that could hinder the use of the Platform by other users.

9.3. In particular, the following are prohibited:

  • attempts to gain unauthorised access to the Platform's systems, other users' data, or the Service Provider's infrastructure,

  • reverse engineering, decompiling, or circumventing the Platform's protections, subject to mandatory provisions of law,

  • automated data extraction (scraping), mass querying, or indexing of Platform resources without the Service Provider's prior consent,

  • overloading the Platform's infrastructure, performing penetration tests without consent, or taking actions that disrupt the operation of the Platform,

  • using the Platform for acts contrary to law, accepted standards, or third-party rights, including the dissemination of spam and unlawful content.

    9.4. The User bears sole responsibility for User Content and the consequences of its publication, including compliance of the menu with food law, tax law, and consumer law requirements.

    9.5. In the event of a breach of these Terms, the Service Provider may restrict or block access to the Account or specific functionality, taking into account the nature of the breach and applicable law.

10. Intellectual property rights

10.1. All rights to the Platform, including software, interface, databases, trademarks, logos, and documentation, belong to the Service Provider or authorised entities.

10.2. Entering into the Agreement does not transfer any intellectual property rights to the Platform to the User. The User receives only a non-exclusive right to use the Platform in accordance with these Terms for the duration of the Premium Subscription.

10.3. Using the Platform's designations, materials, and elements beyond fair use or beyond the scope resulting from these Terms is prohibited.

10.4. The User retains full rights to User Content, including copyright where applicable. The User grants the Service Provider a non-exclusive, free of charge, non-transferable licence to use User Content to the extent necessary to provide the Service, including displaying content in the Restaurant's public menu, generating QR materials, and presenting content in the Dashboard. The licence remains in force for the duration of the Premium Subscription and for any period necessary to fulfil claims and obligations arising from law.

11. Service availability and technical interruptions

11.1. The Service Provider exercises due care to ensure continuity of operation of the Platform.

11.2. The Platform may be temporarily unavailable due to technical works, system updates, maintenance activities, infrastructure failures, or events beyond the Service Provider's control.

11.3. Unless the parties agree otherwise in a separate agreement, the Service Provider does not guarantee a specific availability level (SLA).

11.4. The Service Provider may inform Users of planned technical interruptions in advance where the nature of the works allows it.

11.5. The Service Provider may perform backups of data in order to ensure the security of the Platform, continuity of operation, and the ability to restore data after an incident.

11.6. The Service Provider does not guarantee the recovery of all data in every case of failure, User error, or force majeure event.

11.7. The User should keep their own copies of important data, in particular source materials and content whose loss could negatively affect the User's business.

12. Liability

12.1. The Platform is provided on an "as is" basis, taking into account the Service Provider's obligations arising from mandatory law.

12.2. The Service Provider is not liable for User Content, in particular for its compliance with law, completeness, and accuracy, nor for the consequences of business decisions made by the User based on analytics data.

12.3. The Service Provider is not liable for interruptions in the operation of the Platform caused by force majeure, failures of telecommunications service providers, or actions of third parties beyond the Service Provider's control.

12.4. Unless mandatory provisions of law provide otherwise, the Service Provider is not liable for lost profits, indirect damages, or loss of data resulting from the User's acts or omissions.

12.5. Unless mandatory provisions of law provide otherwise, the Service Provider's liability for non-performance or improper performance of the Agreement is limited to the total fees paid by the User for the Premium Subscription during the 12 months preceding the event giving rise to liability.

12.6. The limitations of liability do not apply to Consumers and Sole Traders with Consumer Rights to the extent that such exclusion or limitation would be impermissible.

13. Complaints

13.1. Complaints regarding the operation of the Platform may be submitted to: [email protected].

13.2. A complaint should include at least a description of the issue, the complainant's contact details, and the requested resolution.

13.3. The Service Provider will respond to a complaint within 14 calendar days of receipt.

13.4. This section does not exclude or limit the rights of a Consumer or a Sole Trader with Consumer Rights arising from mandatory provisions of law.

14. Account deletion and termination of the Agreement

14.1. The User may terminate the Agreement by cancelling the Premium Subscription and then taking the actions described in this section.

14.2. The User may delete the Restaurant profile via functionality made available in the Dashboard. Deleting the Restaurant profile includes in particular deactivating the public menu and losing access to that Restaurant's data to the extent provided by the Platform.

14.3. Deleting the Restaurant profile is not the same as automatically deleting the User's Account in the Platform's authentication system.

14.4. If the User also wants to close the Account, they should send an instruction from the e-mail address assigned to the Account to [email protected]. Before processing the instruction, the Service Provider may verify the identity of the requesting person if necessary for data security or abuse prevention.

14.5. If an active Premium Subscription is assigned to the Account or Restaurant profile, deletion of the Restaurant profile or closure of the Account takes effect no earlier than at the end of the current Billing Period, unless mandatory law provides otherwise or the parties agree otherwise.

14.6. Before submitting an instruction to delete the Restaurant profile or close the Account, the User should download or otherwise preserve important data, materials, and reports.

14.7. Once the Restaurant profile is deleted, Dashboard access for that Restaurant is blocked and the public menu may be disabled. Data is further processed only to the extent and for the period resulting from the Privacy Policy and applicable law.

14.8. The Service Provider may terminate the Agreement with immediate effect in the event of a material breach of these Terms by the User or actions threatening the security of the Platform. In other cases, the Service Provider may terminate the Agreement with a reasonable notice period, in particular if it discontinues the Service.

15. Withdrawal from the Agreement

15.1. A Consumer and a Sole Trader with Consumer Rights may withdraw from the Agreement within 14 days of its conclusion, without giving any reason, by submitting a withdrawal statement to: [email protected].

15.2. If the provision of the Service began before the withdrawal period expired, the User may be asked to expressly request the commencement of the Service before the 14-day period elapses and to acknowledge the consequences provided for by law for digital services, insofar as those consequences apply in the given case.

15.3. A template withdrawal form is set out in Annex 1 to these Terms.

16. Personal data protection

16.1. The rules for the processing of personal data by the Service Provider, including information on purposes, legal bases, data recipients, and the rights of data subjects, are set out in the Privacy Policy available on the Platform.

16.2. Within the Platform, the User may publish Restaurant contact details such as a phone number or e-mail address. The User is responsible for the lawfulness of published information and for having a legal basis for its disclosure where it concerns third parties.

17. Amendments to the Terms

17.1. The Service Provider may amend these Terms for important reasons, in particular in the event of changes in law, changes to the Platform's functionality, changes of service providers, or the need to increase security.

17.2. The Service Provider will notify the User of planned amendments by e-mail at least 14 days before they take effect, where possible. The notification may include a summary of changes or a link to the new version of the Terms.

17.3. If the User does not accept the amendments, they may terminate the Agreement before the date on which the amendments take effect. Continued use of the Platform after the amendments take effect constitutes acceptance of the amended Terms unless the law provides otherwise.

18. Final provisions

18.1. The Agreement is governed by Polish law.

18.2. Disputes arising out of the Agreement shall be resolved by the court having jurisdiction over the Service Provider's registered office, subject to the rule that in disputes with a Consumer or a Sole Trader with Consumer Rights the jurisdiction of the court shall be determined in accordance with mandatory provisions of law.

18.3. A Consumer may use out-of-court complaint and redress mechanisms, including the ODR platform available at https://ec.europa.eu/consumers/odr, if that platform is operational at the relevant time.

18.4. If any provision of these Terms is found invalid or ineffective, the remaining provisions remain in force unless the circumstances indicate otherwise.

19. Contact

19.1. In matters concerning these Terms and the operation of the Platform, the Service Provider may be contacted at: [email protected].

Annex 1 - Template withdrawal form

Addressee: MAREK OMIOTEK, ul. Willowa 9A/26, 23-400 Biłgoraj, Poland, e-mail: [email protected].

I/We() hereby give notice that I/we() withdraw from the agreement for the provision of electronic services of the Hungry Eyes Platform.

  • Agreement conclusion date: ............................................................
  • Name of Consumer / Sole Trader with Consumer Rights: ............................................................
  • E-mail address used during Registration: ............................................................
  • Signature (only if the form is sent in paper form): ............................................................
  • Date: ............................................................

(*) Delete as appropriate.